Issued Patents 2019
Showing 1–14 of 14 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10516781 | Originating calls in a contact center either in a voice dialing mode or a text dialing mode | Karl H. Koster | 2019-12-24 |
| 10462295 | Communication attempts management system for managing a predictive dialer in a contact center | Karl H. Koster, Christopher S. Haggerty | 2019-10-29 |
| 10447858 | Verification process for text-based communication channels | Denney A. Burkholder | 2019-10-15 |
| 10447853 | Graphical user interface for managing multiple agent communication sessions in a contact center | Deborah L. Nilsen, Jason S. Conner | 2019-10-15 |
| 10412221 | Verification process for text-based communication channels | Denney A. Burkholder | 2019-09-10 |
| 10380532 | Establishing a target handle time for a communication in a contact center | — | 2019-08-13 |
| 10375240 | Dynamic display of real time speech analytics agent alert indications in a contact center | Rajesh S. Daddi | 2019-08-06 |
| 10306055 | Reviewing portions of telephone call recordings in a contact center using topic meta-data records | Steven K. Mammen, Ellwood I. Neuer, III, Karl H. Koster | 2019-05-28 |
| 10289974 | Establishing a target handle time for a communication in a contact center | — | 2019-05-14 |
| 10270911 | Verification process for text-based communication channels | Denney A. Burkholder | 2019-04-23 |
| 10237408 | Establishing a target handle time for a communication in a contact center using analytics | — | 2019-03-19 |
| 10237405 | Management of checkpoint meta-data for call recordings in a contact center | Ellwood I. Neuer, III, Karl H. Koster | 2019-03-19 |
| 10212200 | Handling audio path failure and poor quality of service for voice calls in a contact center | James K. Noble, Jr., Chad Hitchcock, Marcin Pycko, Christopher S. Haggerty | 2019-02-19 |
| 10171663 | Establishing a target handle time for a communication in a contact center using analytics | — | 2019-01-01 |