Issued Patents 2019
Showing 1–14 of 14 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10523816 | Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication | Ellwood I. Neuer, III, Christopher S. Haggerty | 2019-12-31 |
| 10523814 | Robocall management system | Mark Moore | 2019-12-31 |
| 10516781 | Originating calls in a contact center either in a voice dialing mode or a text dialing mode | Jason P. Ouimette | 2019-12-24 |
| 10477023 | Using enhanced answering machine detection (“AMD”) to detect reassigned numbers | — | 2019-11-12 |
| 10469666 | Agent interaction with a party using multiple channels of communication | Christopher S. Haggerty | 2019-11-05 |
| 10462295 | Communication attempts management system for managing a predictive dialer in a contact center | Christopher S. Haggerty, Jason P. Ouimette | 2019-10-29 |
| 10306055 | Reviewing portions of telephone call recordings in a contact center using topic meta-data records | Steven K. Mammen, Jason P. Ouimette, Ellwood I. Neuer, III | 2019-05-28 |
| 10277745 | Answering machine detection for a contact center | Marlon F. Araujo, Richard Holman, Chad Hitchcock | 2019-04-30 |
| 10237405 | Management of checkpoint meta-data for call recordings in a contact center | Ellwood I. Neuer, III, Jason P. Ouimette | 2019-03-19 |
| 10212283 | Live call debugging and monitoring tool for an interactive voice response unit | Shang Gao, Denney A. Burkholder | 2019-02-19 |
| 10205827 | Controlling a secure audio bridge during a payment transaction | Marcin Pycko | 2019-02-12 |
| 10205699 | Calling party number selection for outbound telephone calls to mitigate robocalling processing impacts | — | 2019-02-12 |
| 10194027 | Reviewing call checkpoints in agent call recording in a contact center | Rajesh S. Daddi | 2019-01-29 |
| 10182034 | Calling party number selection for outbound telephone calls to mitigate robocall processing impacts | — | 2019-01-15 |