Issued Patents 2019
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10523816 | Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication | Karl H. Koster, Christopher S. Haggerty | 2019-12-31 |
| 10306055 | Reviewing portions of telephone call recordings in a contact center using topic meta-data records | Steven K. Mammen, Jason P. Ouimette, Karl H. Koster | 2019-05-28 |
| 10284723 | Managing multiple agent communication sessions in a contact center | James K. Noble, Jr. | 2019-05-07 |
| 10237405 | Management of checkpoint meta-data for call recordings in a contact center | Karl H. Koster, Jason P. Ouimette | 2019-03-19 |
| 10218849 | Providing compliance enforcement for manually dialed wireless numbers in a contact center | Chad Hitchcock | 2019-02-26 |