Issued Patents 2019
Showing 1–6 of 6 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10523816 | Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication | Ellwood I. Neuer, III, Karl H. Koster | 2019-12-31 |
| 10469666 | Agent interaction with a party using multiple channels of communication | Karl H. Koster | 2019-11-05 |
| 10462295 | Communication attempts management system for managing a predictive dialer in a contact center | Karl H. Koster, Jason P. Ouimette | 2019-10-29 |
| 10410428 | Providing technical support in an augmented reality environment | Lewis J. Reeder | 2019-09-10 |
| 10360735 | Providing technical support in an augmented reality environment | Lewis J. Reeder | 2019-07-23 |
| 10212200 | Handling audio path failure and poor quality of service for voice calls in a contact center | James K. Noble, Jr., Chad Hitchcock, Marcin Pycko, Jason P. Ouimette | 2019-02-19 |