Issued Patents 2018
Showing 1–9 of 9 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10101974 | Contact center application creating using reusable program modules | Herbert Willi Artur Ristock, Petr Makagon, Josh Mahowald | 2018-10-16 |
| 10063701 | Custom grammars builder platform | Aaron Wellman | 2018-08-28 |
| 10027618 | Social media feedback for routing user communications | Pawel Harasimiuk, Aaron Wellman, Lindsay Frazier | 2018-07-17 |
| 10015315 | Call center builder platform | Yochai Konig, Ahmed Tewfik Bouzid, Ashish Thakkar, Leon Vymenets | 2018-07-03 |
| 10009463 | Multi-channel delivery platform | Ahmed Tewfik Bouzid, Michael T. Mateer, David James Rennyson | 2018-06-26 |
| 9992341 | System and method for managing customer interactions for contact center based on agent proximity | Ahmed Tewfik Bouzid, Pawel Harasimiuk, Aaron Wellman, Herbert Willi Artur Ristock | 2018-06-05 |
| 9900438 | Pinning in an interactive media/voice response system | Todd Hollenberg, Aaron Wellman | 2018-02-20 |
| 9866692 | Routing user communications to agents | Aaron Wellman, Ahmed Tewfik Bouzid | 2018-01-09 |
| 9860379 | Recording user communications | Rajesh Ramchander | 2018-01-02 |