Issued Patents 2017
Showing 1–9 of 9 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9854103 | Service control point functionality implemented at communication endpoints | — | 2017-12-26 |
| 9832319 | System and method for transferee controlled protocol transfers | Herbert W.A. Ristock, Grygoriy Budilovsky | 2017-11-28 |
| 9794411 | Call transfer using session initiation protocol (SIP) | Vyacheslav Sayko, Aleksandr V. Tikin | 2017-10-17 |
| 9723151 | Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience | Conor McGann, Bharath Aravamudhan, Petr Makagon, Herbert Willi Artur Ristock, Yochai Konig +2 more | 2017-08-01 |
| 9716792 | System and method for generating a network of contact center agents and customers for optimized routing of interactions | Conor McGann, Bharath Aravamudhan, Petr Makagon, Herbert Willi Artur Ristock, Yochai Konig +2 more | 2017-07-25 |
| 9674356 | Dynamic recommendation of routing rules for contact center use | — | 2017-06-06 |
| 9635181 | Optimized routing of interactions to contact center agents based on machine learning | Conor McGann, Bharath Aravamudhan, Petr Makagon, Herbert Willi Artur Ristock, Yochai Konig +2 more | 2017-04-25 |
| 9628623 | Graphical user interface for monitoring and visualizing contact center routing strategies | Leonid Vymenets, David Beilis, Michael Davies, Aaron Surty, Adrian Lee-Kwen | 2017-04-18 |
| 9549078 | Proxy media service for digital telephony | Vyacheslav Sayko | 2017-01-17 |