Issued Patents 2016
Showing 1–11 of 11 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9525640 | System and method for controlling lifespan of interaction requests | Yevgeniy Petrovykh | 2016-12-20 |
| 9491294 | System and method for marketing attribution in an enterprise | Lizanne Kaiser, Cliff Bell, Daniel Stoops, James Kraeutler | 2016-11-08 |
| 9451090 | System and method for performance-based routing of interactions in a contact center | Yochai Konig | 2016-09-20 |
| 9444936 | Interaction request processing according to client pre-configured schedule | Yevgeniy Petrovykh, Vidas Placiakis, Alex Petrov | 2016-09-13 |
| 9420101 | System for facilitating loosely configured service worker groups in a dynamic call center environment | Petr Makagon, Dan Kikinis | 2016-08-16 |
| 9392115 | System and method for contact center activity routing based on agent preferences | Vladimir Mezhibovsky, Nikolay Korolev, Vitaliy Teryoshin | 2016-07-12 |
| 9392112 | Flow designer for contact centers | Leonid Vymenets, Praphul Kumar, Vyacheslav Zhakov | 2016-07-12 |
| 9386152 | Intelligent automated agent and interactive voice response for a contact center | Akbar Riahi | 2016-07-05 |
| 9357069 | System for indicating priority levels for transaction and task engagement in a call center | Vladimir Mezhibovsky, Nikolay Korolev | 2016-05-31 |
| 9350867 | System and method for anticipatory dynamic customer segmentation for a contact center | Charlotte Toerck, Todd Hollenberg, Nikolay Korolev, Bradley Krug, David H. Anderson | 2016-05-24 |
| 9325844 | System and method for monitoring health of deployment states for a contact center | Vyacheslav Zhakov, Petr Makagon | 2016-04-26 |