Issued Patents 2016
Showing 1–4 of 4 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9392115 | System and method for contact center activity routing based on agent preferences | Herbert Willi Artur Ristock, Vladimir Mezhibovsky, Vitaliy Teryoshin | 2016-07-12 |
| 9374466 | System and methods for predicting future agent readiness for handling an interaction in a call center | Georgiy N. Shashkov, Oleksiy M. Kolomoyskyy, Stanislav V. Zgardovski | 2016-06-21 |
| 9357069 | System for indicating priority levels for transaction and task engagement in a call center | Herbert Willi Artur Ristock, Vladimir Mezhibovsky | 2016-05-31 |
| 9350867 | System and method for anticipatory dynamic customer segmentation for a contact center | Herbert Willi Artur Ristock, Charlotte Toerck, Todd Hollenberg, Bradley Krug, David H. Anderson | 2016-05-24 |