Issued Patents 2016
Showing 1–6 of 6 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9525640 | System and method for controlling lifespan of interaction requests | Herbert Willi Artur Ristock | 2016-12-20 |
| 9519906 | Method for monitoring and ranking web visitors and soliciting higher ranked visitors to engage in live assistance | Nikolay Anisimov, Mark Scott, Yi-Hsin Chang | 2016-12-13 |
| 9497289 | System and method for social message classification based on influence | Alex Khodorenko, Vladimir Pimtchenkov, Sergey B. Belov, Patrick Mackey | 2016-11-15 |
| 9462435 | System and methods for integrating short message service messaging with contact center applications | Nikolay Anisimov, Sergey B. Belov, Mark Scott | 2016-10-04 |
| RE46174 | Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives | — | 2016-10-04 |
| 9444936 | Interaction request processing according to client pre-configured schedule | Herbert Willi Artur Ristock, Vidas Placiakis, Alex Petrov | 2016-09-13 |