Issued Patents 2016
Showing 1–4 of 4 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9519906 | Method for monitoring and ranking web visitors and soliciting higher ranked visitors to engage in live assistance | Mark Scott, Yevgeniy Petrovykh, Yi-Hsin Chang | 2016-12-13 |
| 9459841 | Automated call center software build generator | Petr Makagon, Andriy Ryabchun | 2016-10-04 |
| 9462435 | System and methods for integrating short message service messaging with contact center applications | Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott | 2016-10-04 |
| RE46153 | Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment | Petr Makagon, Andriy Ryabchun | 2016-09-20 |