Issued Patents 2016
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9454760 | Natural language processing (NLP) and natural language generation (NLG) based on user context for enhanced contact center communication | Reinhard Klemm, George Erhart, David Skiba | 2016-09-27 |
| 9451085 | Social media provocateur detection and mitigation | David Skiba, George Erhart | 2016-09-20 |
| 9444940 | Pseudo agent matching | David Skiba, George Erhart | 2016-09-13 |
| 9438732 | Cross-lingual seeding of sentiment | David Skiba, George Erhart, Valentine C. Matula | 2016-09-06 |
| 9432325 | Automatic negative question handling | David Skiba, George Erhart, Valentine C. Matula | 2016-08-30 |
| 9378459 | Cross-domain topic expansion | David Skiba, Valentine C. Matula, George Erhart | 2016-06-28 |