Issued Patents 2016
Showing 1–11 of 11 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9531880 | Optimization in workforce management using work assignment engine data | George Erhart, David Skiba | 2016-12-27 |
| 9491293 | Speech analytics: conversation timing and adjustment | Keith Ponting | 2016-11-08 |
| 9456075 | Codec sequence detection | Keith Ponting, David Skiba | 2016-09-27 |
| 9438732 | Cross-lingual seeding of sentiment | David Skiba, George Erhart, Lee Becker | 2016-09-06 |
| 9432325 | Automatic negative question handling | David Skiba, George Erhart, Lee Becker | 2016-08-30 |
| 9418350 | Contact center delivery in-building homing service | David Skiba, George Erhart | 2016-08-16 |
| 9378459 | Cross-domain topic expansion | David Skiba, Lee Becker, George Erhart | 2016-06-28 |
| 9258421 | Speech analytics: conversation timing and adjustment | Keith Ponting | 2016-02-09 |
| 9257117 | Speech analytics with adaptive filtering | Shmuel Shaffer | 2016-02-09 |
| 9247061 | Answer based agent routing and display method | George Erhart, David Skiba | 2016-01-26 |
| 9232064 | Contact center agent training trajectory | David Skiba, George Erhart | 2016-01-05 |