Issued Patents 2016
Showing 1–13 of 13 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9531880 | Optimization in workforce management using work assignment engine data | George Erhart, Valentine C. Matula | 2016-12-27 |
| 9456075 | Codec sequence detection | Keith Ponting, Valentine C. Matula | 2016-09-27 |
| 9454760 | Natural language processing (NLP) and natural language generation (NLG) based on user context for enhanced contact center communication | Reinhard Klemm, George Erhart, Lee Becker | 2016-09-27 |
| 9451085 | Social media provocateur detection and mitigation | George Erhart, Lee Becker | 2016-09-20 |
| 9444940 | Pseudo agent matching | George Erhart, Lee Becker | 2016-09-13 |
| 9438732 | Cross-lingual seeding of sentiment | George Erhart, Lee Becker, Valentine C. Matula | 2016-09-06 |
| 9432325 | Automatic negative question handling | George Erhart, Lee Becker, Valentine C. Matula | 2016-08-30 |
| 9418350 | Contact center delivery in-building homing service | Valentine C. Matula, George Erhart | 2016-08-16 |
| 9408051 | Context-aware social media disaster response and emergency management | Peter Finney, Alberto Pasi, Reinhard Klemm | 2016-08-02 |
| 9378459 | Cross-domain topic expansion | Valentine C. Matula, Lee Becker, George Erhart | 2016-06-28 |
| 9262609 | Authentication frequency and challenge type based on environmental and physiological properties | Jon Louis Bentley, George Erhart, Lawrence O'Gorman, Michael J. Sammon | 2016-02-16 |
| 9247061 | Answer based agent routing and display method | George Erhart, Valentine C. Matula | 2016-01-26 |
| 9232064 | Contact center agent training trajectory | Valentine C. Matula, George Erhart | 2016-01-05 |