Issued Patents 2016
Showing 1–8 of 8 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9503575 | Method and apparatus for augmenting communication sessions using contextual information | — | 2016-11-22 |
| 9495350 | System and method for determining expertise through speech analytics | Ajita John, Michael J. Sammon, Doree Duncan Seligmann | 2016-11-15 |
| 9491295 | System and method for selecting agent in a contact center for improved call routing | Shmuel Shaffer | 2016-11-08 |
| 9454760 | Natural language processing (NLP) and natural language generation (NLG) based on user context for enhanced contact center communication | George Erhart, Lee Becker, David Skiba | 2016-09-27 |
| 9426289 | Techniques for topical customer service menu reconfiguration based on social media | Shmuel Shaffer | 2016-08-23 |
| 9408051 | Context-aware social media disaster response and emergency management | Peter Finney, Alberto Pasi, David Skiba | 2016-08-02 |
| 9372824 | Advanced availability detection | Lynne Shapiro Brotman | 2016-06-21 |
| 9319527 | System and method for providing improved wait time estimates | — | 2016-04-19 |