Issued Patents All Time
Showing 1–25 of 92 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11507749 | Configuration for providing a service through a mobile language interpretation platform | Scott W. Klein, Lindsay D'Penha | 2022-11-22 |
| 11205182 | Resiliency configuration for a cloud-based contact center system | James K. Boutcher, Adam Caldwell, Lindsay D'Penha | 2021-12-21 |
| 11100928 | Configuration for simulating an interactive voice response system for language interpretation | James K. Boutcher | 2021-08-24 |
| 11082560 | Configuration for transitioning a communication from an automated system to a simulated live customer agent | James K. Boutcher | 2021-08-03 |
| 11018954 | Queue prioritization system for managing language interpretation services | Scott W. Klein, Lindsay D'Penha | 2021-05-25 |
| 11003853 | Language identification system for live language interpretation via a computing device | James K. Boutcher, Lindsay D'Penha | 2021-05-11 |
| 10972606 | Testing configuration for assessing user-agent communication | Adam Caldwell, James K. Boutcher, Jordy Boom | 2021-04-06 |
| 10958788 | Third-party outdial process for establishing a language interpretation session | James K. Boutcher, Adam Caldwell, Jordy Boom | 2021-03-23 |
| 10885284 | Monitoring and management configuration for agent activity | James K. Boutcher, Lindsay D'Penha, Jordy Boom | 2021-01-05 |
| 10839801 | Configuration for remote multi-channel language interpretation performed via imagery and corresponding audio at a display-based device | Lindsay D'Penha, Julia Berke | 2020-11-17 |
| 10827068 | Method and apparatus of processing caller responses | James K. Boutcher, David Scheet, Daniel E. Smith | 2020-11-03 |
| 10741179 | Quality control configuration for machine interpretation sessions | Lindsay D'Penha, Julia Berke | 2020-08-11 |
| 10613827 | Configuration for simulating a video remote interpretation session | Lindsay D'Penha, Julia Berke | 2020-04-07 |
| 10616166 | Method and apparatus of providing live support service in a notification system | James K. Boutcher | 2020-04-07 |
| 10601743 | Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service | Adam Caldwell, James K. Boutcher | 2020-03-24 |
| 10552845 | Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service | Adam Caldwell, James K. Boutcher | 2020-02-04 |
| 10511713 | Identifying recorded call data segments of interest | James K. Boutcher, David Scheet | 2019-12-17 |
| 10432795 | Performing automated event services to registered end users | Michael T. Mateer, Chad David Hendren | 2019-10-01 |
| 10418955 | Process for acoustic amplification in a mobile device application | Lindsay D'Penha | 2019-09-17 |
| 10367937 | Providing data messaging support by intercepting and redirecting received short message service (SMS) messages | Adam Caldwell, James K. Boutcher | 2019-07-30 |
| 10345855 | Parabolic-shaped receptacle for a computing device with an audio delivery component | Lindsay D'Penha | 2019-07-09 |
| 10321223 | Mobile computing device receptacle with an acoustic amplification component | Lindsay D'Penha, Greg Weisenfeld | 2019-06-11 |
| 10303776 | Multi-channel cross-modality system for providing language interpretation/translation services | — | 2019-05-28 |
| 10306062 | Method and apparatus of processing caller responses | James K. Boutcher, David Scheet, Daniel E. Smith | 2019-05-28 |
| 10200334 | Method and apparatus of providing live support service in a notification system | James K. Boutcher | 2019-02-05 |