| 11205182 |
Resiliency configuration for a cloud-based contact center system |
Jeffrey William Cordell, James K. Boutcher, Lindsay D'Penha |
2021-12-21 |
| 10972606 |
Testing configuration for assessing user-agent communication |
James K. Boutcher, Jeffrey William Cordell, Jordy Boom |
2021-04-06 |
| 10958788 |
Third-party outdial process for establishing a language interpretation session |
Jeffrey William Cordell, James K. Boutcher, Jordy Boom |
2021-03-23 |
| 10601743 |
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service |
Jeffrey William Cordell, James K. Boutcher |
2020-03-24 |
| 10552845 |
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service |
Jeffrey William Cordell, James K. Boutcher |
2020-02-04 |
| 10425783 |
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service |
James K. Boutcher |
2019-09-24 |
| 10367937 |
Providing data messaging support by intercepting and redirecting received short message service (SMS) messages |
Jeffrey William Cordell, James K. Boutcher |
2019-07-30 |
| 10251031 |
Advanced automatic loop detection in short message service (SMS) two-way messaging |
Geetha Gopalakrishnan, Kellan Stec |
2019-04-02 |
| 10069770 |
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service |
Jeffrey William Cordell, James K. Boutcher |
2018-09-04 |
| 9998594 |
Providing data messaging support by intercepting and redirecting received short message service (SMS) messages |
Jeffrey William Cordell, James K. Boutcher |
2018-06-12 |
| 9990638 |
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service |
Jeffrey William Cordell, James K. Boutcher |
2018-06-05 |
| 9813363 |
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service |
Jeffrey William Cordell, James K. Boutcher |
2017-11-07 |
| 9756488 |
Advanced automatic loop detection in short message service (SMS) two-way messaging |
Geetha Gopalakrishnan, Kellan Stec |
2017-09-05 |
| 9621720 |
Providing data messaging support by intercepting and redirecting received short message service (SMS) messages |
Jeffrey William Cordell, James K. Boutcher |
2017-04-11 |
| 9549300 |
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service |
Jeffrey William Cordell, James K. Boutcher |
2017-01-17 |
| 9521527 |
Advanced automatic loop detection in short message service (SMS) two-way messaging |
Geetha Gopalakrishnan, Kellan Stec |
2016-12-13 |
| 9294890 |
Intercepting and processing received short message service (SMS) messages to provide an automated response |
James K. Boutcher, Jeffrey William Cordell |
2016-03-22 |
| 9232373 |
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service |
Jeffrey William Cordell, James K. Boutcher |
2016-01-05 |
| 9143907 |
Providing data messaging support by intercepting and redirecting received short message service (SMS) messages |
Jeffrey William Cordell, James K. Boutcher |
2015-09-22 |