Issued Patents All Time
Showing 25 most recent of 105 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11205182 | Resiliency configuration for a cloud-based contact center system | Jeffrey William Cordell, Adam Caldwell, Lindsay D'Penha | 2021-12-21 |
| 11182767 | Systems and methods for managing payments using a communication device | Michael T. Mateer | 2021-11-23 |
| 11100928 | Configuration for simulating an interactive voice response system for language interpretation | Jeffrey William Cordell | 2021-08-24 |
| 11082560 | Configuration for transitioning a communication from an automated system to a simulated live customer agent | Jeffrey William Cordell | 2021-08-03 |
| 11003853 | Language identification system for live language interpretation via a computing device | Jeffrey William Cordell, Lindsay D'Penha | 2021-05-11 |
| 10972606 | Testing configuration for assessing user-agent communication | Adam Caldwell, Jeffrey William Cordell, Jordy Boom | 2021-04-06 |
| 10958788 | Third-party outdial process for establishing a language interpretation session | Jeffrey William Cordell, Adam Caldwell, Jordy Boom | 2021-03-23 |
| 10885284 | Monitoring and management configuration for agent activity | Jeffrey William Cordell, Lindsay D'Penha, Jordy Boom | 2021-01-05 |
| 10827068 | Method and apparatus of processing caller responses | David Scheet, Jeffrey William Cordell, Daniel E. Smith | 2020-11-03 |
| 10827000 | Context aware transactions performed on integrated service platforms | Michael T. Mateer, Jesse Andersen | 2020-11-03 |
| 10706392 | Method and system of providing appointment notification service to mobile devices | Michael T. Mateer | 2020-07-07 |
| 10645215 | Electronic card delivery and communication channel integration | Kellan Stec | 2020-05-05 |
| 10623570 | Mobile care with a virtual queue | Michael T. Mateer, Jesse Andersen | 2020-04-14 |
| 10616166 | Method and apparatus of providing live support service in a notification system | Jeffrey William Cordell | 2020-04-07 |
| 10601927 | Context aware transactions | Michael T. Mateer, Jesse Andersen | 2020-03-24 |
| 10601743 | Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service | Adam Caldwell, Jeffrey William Cordell | 2020-03-24 |
| 10594799 | Remote monitoring of activity triggered sensors and a customized updating application | Eileen Clare Frost | 2020-03-17 |
| 10552845 | Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service | Adam Caldwell, Jeffrey William Cordell | 2020-02-04 |
| 10511713 | Identifying recorded call data segments of interest | David Scheet, Jeffrey William Cordell | 2019-12-17 |
| 10455091 | User input driven short message service (SMS) applications | Kellan Stec, Geetha Gopalakrishnan | 2019-10-22 |
| 10425783 | Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service | Adam Caldwell | 2019-09-24 |
| 10389880 | Short message service (SMS) response and interpretation application | Geetha Gopalakrishnan | 2019-08-20 |
| 10367937 | Providing data messaging support by intercepting and redirecting received short message service (SMS) messages | Adam Caldwell, Jeffrey William Cordell | 2019-07-30 |
| 10367941 | Apparatus, method, and computer program for optimizing communication | Bruce Pollock | 2019-07-30 |
| 10320914 | Remote monitoring of activity triggered sensors and a customized updating application | Eileen Clare Frost | 2019-06-11 |