Issued Patents All Time
Showing 76–100 of 105 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9232059 | Method and apparatus of processing caller responses | David Scheet, Jeffrey William Cordell, Daniel E. Smith | 2016-01-05 |
| 9232373 | Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service | Adam Caldwell, Jeffrey William Cordell | 2016-01-05 |
| 9203963 | System and method for real-time geographical call display of automatic call distributor calls | Michael Joseph Parmeley | 2015-12-01 |
| 9143907 | Providing data messaging support by intercepting and redirecting received short message service (SMS) messages | Adam Caldwell, Jeffrey William Cordell | 2015-09-22 |
| 9106731 | Identifying recorded call data segments of interest | David Scheet, Jeffrey William Cordell | 2015-08-11 |
| 9065904 | Method and apparatus of providing data service mobility | Michael T. Mateer | 2015-06-23 |
| 9003328 | Method and system of providing enhanced appointment notification service to mobile devices | Michael T. Mateer | 2015-04-07 |
| 8995645 | System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call | Jeffrey William Cordell, Gregory Stuart Cardin | 2015-03-31 |
| 8983038 | Method and apparatus of processing caller responses | David Scheet, Jeffrey William Cordell, Daniel E. Smith | 2015-03-17 |
| 8964946 | Identifying recorded call data segments of interest | David Scheet, Jeffrey William Cordell | 2015-02-24 |
| 8965347 | Method and apparatus of providing a mobile phone notification service | Jennie Dawn Hanson, Jeffrey William Cordell | 2015-02-24 |
| 8934616 | System and method for real-time geographical call display of automatic call distributor calls | Michael Joseph Parmeley | 2015-01-13 |
| 8929534 | System, method, and computer readable medium for routing an agent to a preferred communications platform | Jeffrey William Cordell, Gregory Stuart Cardin | 2015-01-06 |
| 8914850 | Context aware transactions performed on integrated service platforms | Michael T. Mateer, Jesse Andersen | 2014-12-16 |
| 8817968 | Short message service (SMS) response and interpretation application | Geetha Gopalakrishnan | 2014-08-26 |
| 8731179 | System for geographic agent routing | Michael T. Mateer, Craig A. Webster | 2014-05-20 |
| 8707206 | Method and system of providing enhanced appointment notification service to mobile devices | Michael T. Mateer | 2014-04-22 |
| 8699693 | System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call | Jeffrey William Cordell, Gregory Stuart Cardin | 2014-04-15 |
| 8687791 | System, method, and computer readable medium for routing an agent to a preferred communications platform | Jeffrey William Cordell, Gregory Stuart Cardin | 2014-04-01 |
| 8667072 | Method and apparatus of providing live support service in a notification system | Jeffrey William Cordell | 2014-03-04 |
| 8655327 | Method and apparatus of providing data service mobility | Michael T. Mateer | 2014-02-18 |
| 8649491 | System and method for real-time geographical call display of automatic call distributor calls | Michael Joseph Parmeley | 2014-02-11 |
| 8600417 | Consumer care system | Michael T. Mateer, Jesse Andersen | 2013-12-03 |
| 8559618 | Contact center call routing by agent attribute | Jeffrey William Cordell, Michelle L. Steinbeck | 2013-10-15 |
| 8488773 | System for geographic agent routing | Michael T. Mateer, Craig A. Webster | 2013-07-16 |