Issued Patents All Time
Showing 25 most recent of 35 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12271741 | Critical event management using predictive models, and related methods and software | Urvish Saraiya, Eamon G. O Neill, Cory Veilleux, Diptesh Shah, Prashant Darisi +2 more | 2025-04-08 |
| 11775323 | Analytics dashboards for critical event management software systems, and related software | Urvish Saraiya, Eamon G. O Neill, Cory Veilleux, Diptesh Shah, Prashant Darisi +1 more | 2023-10-03 |
| 11706345 | Answer time prediction in a contact center service of a provider network | Parind S. Poi | 2023-07-18 |
| 11295285 | System and method for financial services kiosk features | — | 2022-04-05 |
| 10410633 | System and method for customer interaction management | Nicholas M. Lore, Alex Lieberman, Parind S. Poi | 2019-09-10 |
| 10291780 | Method and system for conveying context data in a multi-channel and omni-channel environment | — | 2019-05-14 |
| 10257351 | System and method for providing self-service while on hold during a customer interaction | Parind S. Poi | 2019-04-09 |
| 10129396 | System and method for providing self-service while on hold during a customer interaction | Parind S. Poi | 2018-11-13 |
| 9922649 | System and method for customer interaction management | Nicholas M. Lore, Alex Lieberman, Parind S. Poi | 2018-03-20 |
| 9819655 | Method and system for sensitive data abstraction | Bryant R. Barrera | 2017-11-14 |
| 9667790 | Method and system for conveying context data in a multi-channel and omni-channel environment | — | 2017-05-30 |
| 9628488 | Method and system for sensitive data abstraction | Bryant R. Barrera | 2017-04-18 |
| 9247064 | Tiered call routing | Mayuresh Mohan Hegde, Parind S. Poi, Shawn J. Hadley, Paul V. Cunningham | 2016-01-26 |
| 9106755 | Method and system for a gateway transfer | Juan Vasquez, Mayuresh Mohan Hegde, Parind S. Poi | 2015-08-11 |
| 9020133 | Call occupancy management | Mayuresh Mohan Hegde, Shawn J. Hadley, Parind S. Poi | 2015-04-28 |
| 9020131 | Contact center call back | Mayuresh Mohan Hegde, Manah M. Khalil, Parind S. Poi, Shawn J. Hadley, Paul V. Cunningham | 2015-04-28 |
| 8886604 | Customer service contact | Juan Vasquez | 2014-11-11 |
| 8848895 | Method and system for a call transfer | Juan Vasquez, Meyuresh M. Hegde, Parind S. Poi, Haridas Bhogade | 2014-09-30 |
| 8837711 | Dynamic update of skills database | Juan Vasquez, Parind S. Poi, Mayuresh Mohan Hegde, Haridas Bhogade | 2014-09-16 |
| 8731172 | Method and system for trunk independent gateway transfer of calls | Juan Vasquez, Mayuresh Mohan Hegde, Parind S. Poi | 2014-05-20 |
| 8718272 | Contact center routing | Juan Vasquez, Chadd Thompson, George Gorney, Mayuresh Mohan Hegde, Parind S. Poi +1 more | 2014-05-06 |
| 8699697 | Providing caller-specific information | Juan Vasquez | 2014-04-15 |
| 8675827 | Real-time analytics payment information screening | Juan Vasquez, David A. Cathey | 2014-03-18 |
| 8621004 | Method and system for transfer of calls from an IP based phone | Juan Vasquez, Mayuresh Mohan Hegde, Parind S. Poi, Haridas Bhogade | 2013-12-31 |
| 8613099 | System for and method of dynamic extension assignment | Mayuresh Mohan Hegde, Juan Vasquez, Parind S. Poi, Haridas Bhogade | 2013-12-17 |