Issued Patents All Time
Showing 1–25 of 27 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11706345 | Answer time prediction in a contact center service of a provider network | Prashant Desai | 2023-07-18 |
| 10410633 | System and method for customer interaction management | Nicholas M. Lore, Alex Lieberman, Prashant Desai | 2019-09-10 |
| 10257351 | System and method for providing self-service while on hold during a customer interaction | Prashant Desai | 2019-04-09 |
| 10129396 | System and method for providing self-service while on hold during a customer interaction | Prashant Desai | 2018-11-13 |
| 9922649 | System and method for customer interaction management | Nicholas M. Lore, Alex Lieberman, Prashant Desai | 2018-03-20 |
| 9247064 | Tiered call routing | Prashant Desai, Mayuresh Mohan Hegde, Shawn J. Hadley, Paul V. Cunningham | 2016-01-26 |
| 9106755 | Method and system for a gateway transfer | Juan Vasquez, Prashant Desai, Mayuresh Mohan Hegde | 2015-08-11 |
| 9020131 | Contact center call back | Prashant Desai, Mayuresh Mohan Hegde, Manah M. Khalil, Shawn J. Hadley, Paul V. Cunningham | 2015-04-28 |
| 9020133 | Call occupancy management | Prashant Desai, Mayuresh Mohan Hegde, Shawn J. Hadley | 2015-04-28 |
| 8848895 | Method and system for a call transfer | Prashant Desai, Juan Vasquez, Meyuresh M. Hegde, Haridas Bhogade | 2014-09-30 |
| 8837711 | Dynamic update of skills database | Juan Vasquez, Mayuresh Mohan Hegde, Haridas Bhogade, Prashant Desai | 2014-09-16 |
| 8731172 | Method and system for trunk independent gateway transfer of calls | Juan Vasquez, Prashant Desai, Mayuresh Mohan Hegde | 2014-05-20 |
| 8718272 | Contact center routing | Prashant Desai, Juan Vasquez, Chadd Thompson, George Gorney, Mayuresh Mohan Hegde +1 more | 2014-05-06 |
| 8621004 | Method and system for transfer of calls from an IP based phone | Prashant Desai, Juan Vasquez, Mayuresh Mohan Hegde, Haridas Bhogade | 2013-12-31 |
| 8613099 | System for and method of dynamic extension assignment | Prashant Desai, Mayuresh Mohan Hegde, Juan Vasquez, Haridas Bhogade | 2013-12-17 |
| 8600032 | Method and system for a gateway transfer | Juan Vasquez, Prashant Desai, Mayuresh Mohan Hegde | 2013-12-03 |
| 8573474 | Technical support systems and methods | Juan Vasquez, Prashant Desai, Haridas Bhogade, Mayuresh Mohan Hegde | 2013-11-05 |
| 8559416 | System for and method of information encoding | Prashant Desai, Juan Vasquez, Mayuresh Mohan Hegde, Haridas Bhogade | 2013-10-15 |
| 8488750 | Method and system of providing interactive speech recognition based on call routing | — | 2013-07-16 |
| 8477909 | Testing call routing | Prashant Desai, Mayuresh Mohan Hegde, Juan Vasquez, Haridas Bhogade | 2013-07-02 |
| 8442207 | System and method for observing a communication session | Mayuresh Mohan Hegde, Prashant Desai, Juan Vasquez | 2013-05-14 |
| 8428243 | Method and system for trunk independent gateway transfer of calls | Juan Vasquez, Prashant Desai, Mayuresh Mohan Hegde | 2013-04-23 |
| 8229090 | Voice portal communications | Prashant Desai, Mayuresh Mohan Hegde, Juan Vasquez, Santosh Bijur | 2012-07-24 |
| 8200189 | Voice portal to voice portal VoIP transfer | Prashant Desai, Juan Vasquez, Mayuresh Mohan Hegde | 2012-06-12 |
| 8196092 | XSL dialog modules | Prashant Kamath | 2012-06-05 |