Patent Leaderboard
USPTO Patent Rankings Data through Dec 31, 2025
Home › Contact center skills modeling using customer relationship management (CRM) incident categorization structure

Contact center skills modeling using customer relationship management (CRM) incident categorization structure

US Patent 9225834 · Granted Dec 29, 2015

Estimated economic value: $90,435,000 ⓘ

Assignee

Inventors

View full patent text on Google Patents →

More Patents by These Inventors

Dynamic agent management for multiple queues2023
Team-based approach to skills-based agent assignment2022
Team-based approach to skills-based agent assignment2022
Automated document summaries using highlighting2022
Dynamically selecting contact center workflows based on workflow insights2021
Dynamically selecting contact center workflows based on workflow insights2021
Dynamic agent management for multiple queues2021
Method and system for communicating within a messaging architecture using a stru2020
Method and system for communicating within a messaging architecture using a stru2020
Method and system for recursive plug-in application recipe generation2019
Team-based approach to skills-based agent assignment2019
Team-based approach to skills-based agent assignment2019