Issued Patents All Time
Showing 1–18 of 18 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11645591 | Dynamic agent management for multiple queues | Scott Michael Rhodes, Prithvi Yoganand | 2023-05-09 |
| 11403571 | Team-based approach to skills-based agent assignment | W. Scott Seebauer, Timothy Barnes, Dana Allison | 2022-08-02 |
| 11290357 | Automated document summaries using highlighting | Ryan Currier, Harish Kumar Balachandra Bellamane | 2022-03-29 |
| 11151577 | Dynamically selecting contact center workflows based on workflow insights | W. Scott Seebauer | 2021-10-19 |
| 10929790 | Dynamic agent management for multiple queues | Scott Michael Rhodes, Prithvi Yoganand | 2021-02-23 |
| 10623345 | Method and system for communicating within a messaging architecture using a structured data object | Min Wu, Arin Bhowmick, Kent O. Swartz, Peter Tung | 2020-04-14 |
| 10521245 | Method and system for recursive plug-in application recipe generation | Udom Dwivedi, Eric L. Sutton | 2019-12-31 |
| 10445670 | Team-based approach to skills-based agent assignment | W. Scott Seebauer, Timothy Barnes, Dana Allison | 2019-10-15 |
| 10348579 | Ubiquitous trouble management and E-service ecosystem for the internet of things | — | 2019-07-09 |
| 9972024 | Customer insight hub for multi-channel customer engagement solutions | W. Scott Seebauer | 2018-05-15 |
| 9729718 | Dynamic agent workflow based on contact center load | W. Scott Seebauer | 2017-08-08 |
| 9553990 | Recommended roster based on customer relationship management data | Scott Sloan, Christopher Patterson, Manish Sharma | 2017-01-24 |
| 9509642 | Messaging architecture configured to use an execution-enabled element to initiate an operation in an application | Min Wu, Arin Bhowmick, Kent O. Swartz, Peter Tung | 2016-11-29 |
| 9501764 | Method and system for communicating within a messaging architecture using a structured data object | Min Wu, Arin Bhowmick, Kent O. Swartz, Peter Tung | 2016-11-22 |
| 9325645 | Method and system for communicating within a messaging architecture using dynamic form generation | Min Wu, Arin Bhowmick, Kent O. Swartz, Peter Tung | 2016-04-26 |
| 9225834 | Contact center skills modeling using customer relationship management (CRM) incident categorization structure | Peter Tung, Justin Hamson, Devin Herron, Alice Wack, W. Scott Seebauer | 2015-12-29 |
| D594823 | Triple tap electrical connector | Galen Ho'o | 2009-06-23 |
| D591680 | Electrical extension cord plug and receptacle | Galen Ho'o | 2009-05-05 |