Issued Patents All Time
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11403571 | Team-based approach to skills-based agent assignment | Victor Chung-Wai Chan, Timothy Barnes, Dana Allison | 2022-08-02 |
| 11151577 | Dynamically selecting contact center workflows based on workflow insights | Victor Chung-Wai Chan | 2021-10-19 |
| 10445670 | Team-based approach to skills-based agent assignment | Victor Chung-Wai Chan, Timothy Barnes, Dana Allison | 2019-10-15 |
| 9972024 | Customer insight hub for multi-channel customer engagement solutions | Victor Chung-Wai Chan | 2018-05-15 |
| 9729718 | Dynamic agent workflow based on contact center load | Victor Chung-Wai Chan | 2017-08-08 |
| 9225834 | Contact center skills modeling using customer relationship management (CRM) incident categorization structure | Victor Chung-Wai Chan, Peter Tung, Justin Hamson, Devin Herron, Alice Wack | 2015-12-29 |