Issued Patents All Time
Showing 1–4 of 4 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10891940 | Optimization of speech analytics system recognition thresholds for target word identification in a contact center | Patrick M. McDaniel, Karl H. Koster | 2021-01-12 |
| 10306055 | Reviewing portions of telephone call recordings in a contact center using topic meta-data records | Jason P. Ouimette, Ellwood I. Neuer, III, Karl H. Koster | 2019-05-28 |
| 9936066 | Reviewing portions of telephone call recordings in a contact center using topic meta-data records | Karl H. Koster, Ellwood I. Neuer, III, Jason P. Ouimette | 2018-04-03 |
| 9654619 | Mapping SIP cause codes in a contact center for improved tracking of call attempts | — | 2017-05-16 |