Issued Patents All Time
Showing 1–15 of 15 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10484541 | Method and apparatus for improving goal-directed textual conversations between agents and customers | Pallipuram V. Kannan, Ravi Vijayaraghavan, Suchana Seth | 2019-11-19 |
| 10467854 | Method and apparatus for engaging users on enterprise interaction channels | Bhupinder Singh | 2019-11-05 |
| 10417643 | Method for personalizing customer interaction experiences by routing to customer interaction channels | Bhupinder Singh | 2019-09-17 |
| 10339534 | Segregation of chat sessions based on user query | Andrew Chang, Vaibhav Srivastava | 2019-07-02 |
| 10311377 | Categorization of user interactions into predefined hierarchical categories | Ravi Vijayaraghavan, Vaibhav Srivastava, Nitin Kumar Hardeniya | 2019-06-04 |
| 10225405 | Stage-wise analysis of text-based interactions | Prashant V. Ullegaddi, Vaibhav Srivastava | 2019-03-05 |
| 10038786 | Method and apparatus for improving goal-directed textual conversations between agents and customers | Pallipuram V. Kannan, Ravi Vijayaraghavan, Suchana Seth | 2018-07-31 |
| 9894207 | Stage-wise analysis of text-based interactions | Prashant V. Ullegaddi, Vaibhav Srivastava | 2018-02-13 |
| 9652793 | Stage-wise analysis of text-based interactions | Prashant V. Ullegaddi, Vaibhav Srivastava | 2017-05-16 |
| 9626629 | Categorization of user interactions into predefined hierarchical categories | Ravi Vijayaraghavan, Vaibhav Srivastava, Nitin Kumar Hardeniya | 2017-04-18 |
| 9621725 | Method and apparatus for analyzing leakage from chat to voice | — | 2017-04-11 |
| 9600828 | Tracking of near conversions in user engagements | Ravi Vijayaraghavan, Vaibhav Srivastava, Prashant V. Ullegaddi | 2017-03-21 |
| 9460455 | Determining product categories by mining interaction data in chat transcripts | Nitin Kumar Hardeniya, Ravi Vijayaraghavan | 2016-10-04 |
| 9350863 | Method and apparatus for analyzing leakage from chat to voice | Nitin Kumar Hardeniya, Vaibhav Srivastava, Ravi Vijayaraghavan | 2016-05-24 |
| 9055148 | Method and apparatus for analyzing leakage from chat to voice | Nitin Kumar Hardeniya, Vaibhav Srivastava, Ravi Vijayaraghavan | 2015-06-09 |