Issued Patents All Time
Showing 25 most recent of 34 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11080721 | Method and apparatus for an intuitive customer experience | Pallipuram V. Kannan | 2021-08-03 |
| 10984332 | Predictive customer service environment | Dinesh AJMERA, Debashish Panda, Pankaj Ghanshani, Sumit Kumar, Mathangi Sri Ramachandran | 2021-04-20 |
| 10977563 | Predictive customer service environment | Dinesh AJMERA, Debashish Panda, Pankaj Ghanshani, Sumit Kumar, Mathangi Sri Ramachandran | 2021-04-13 |
| 10726427 | Method and apparatus for building a user profile, for personalization using interaction data, and for generating, identifying, and capturing user data across interactions using unique user identification | Pallipuram V. Kannan, Kranthi Mitra ADUSUMILLI | 2020-07-28 |
| 10635695 | Systems and methods for facilitating dialogue mining | Suchana Seth, Bhupinder Singh, Mathangi Sri Ramachandran, Pallipuram V. Kannan | 2020-04-28 |
| 10515380 | Proactive surveys based on customer information | Pallipuram V. Kannan, Kranthi Mitra ADUSUMILLI | 2019-12-24 |
| 10484541 | Method and apparatus for improving goal-directed textual conversations between agents and customers | Pallipuram V. Kannan, R. Mathangi Sri, Suchana Seth | 2019-11-19 |
| 10482521 | Intent prediction based recommendation system using data combined from multiple channels | Subhash Ramchandra Kulkarni, Kranthi Mitra ADUSUMILLI | 2019-11-19 |
| 10373177 | Dynamic prediction of online shopper's intent using a combination of prediction models | Kranthi Mitra ADUSUMILLI, Subhash Ramchandra Kulkarni, Ravi Prakash | 2019-08-06 |
| 10360610 | Method and apparatus for intent modeling and prediction | Subhash Ramchandra Kulkarni, Kranthi Mitra ADUSUMILLI | 2019-07-23 |
| 10311377 | Categorization of user interactions into predefined hierarchical categories | Vaibhav Srivastava, R. Mathangi Sri, Nitin Kumar Hardeniya | 2019-06-04 |
| 10216845 | Method and apparatus for predictive enrichment of search in an enterprise | Gangadharan Kumar | 2019-02-26 |
| 10200420 | Method and apparatus for optimizing customer service across multiple channels | Pallipuram V. Kannan | 2019-02-05 |
| 10089639 | Method and apparatus for building a user profile, for personalization using interaction data, and for generating, identifying, and capturing user data across interactions using unique user identification | Pallipuram V. Kannan, Kranthi Mitra ADUSUMILLI | 2018-10-02 |
| 10038786 | Method and apparatus for improving goal-directed textual conversations between agents and customers | Pallipuram V. Kannan, R. Mathangi Sri, Suchana Seth | 2018-07-31 |
| 9742912 | Method and apparatus for predicting intent in IVR using natural language queries | Vaibhav Srivastava, Robin Dautricourt | 2017-08-22 |
| 9661067 | Systems and methods for facilitating dialogue mining | Suchana Seth, Bhupinder Singh, Mathangi Sri Ramachandran, Pallipuram V. Kannan | 2017-05-23 |
| 9652797 | Intent prediction based recommendation system using data combined from multiple channels | Subhash Ramchandra Kulkarni, Kranthi Mitra ADUSUMILLI | 2017-05-16 |
| 9626629 | Categorization of user interactions into predefined hierarchical categories | Vaibhav Srivastava, R. Mathangi Sri, Nitin Kumar Hardeniya | 2017-04-18 |
| 9600828 | Tracking of near conversions in user engagements | R. Mathangi Sri, Vaibhav Srivastava, Prashant V. Ullegaddi | 2017-03-21 |
| 9536248 | Apparatus and method for predicting customer behavior | Pallipuram V. Kannan, Mohit Jain | 2017-01-03 |
| 9536269 | Method and apparatus for analyzing and applying data related to customer interactions with social media | Andrew Chang, Pallipuram V. Kannan | 2017-01-03 |
| 9519936 | Method and apparatus for analyzing and applying data related to customer interactions with social media | Ravi Garikipati, Andrew Chang, Pallipuram V. Kannan | 2016-12-13 |
| 9460455 | Determining product categories by mining interaction data in chat transcripts | Nitin Kumar Hardeniya, R. Mathangi Sri | 2016-10-04 |
| 9350863 | Method and apparatus for analyzing leakage from chat to voice | R. Mathangi Sri, Nitin Kumar Hardeniya, Vaibhav Srivastava | 2016-05-24 |