Issued Patents All Time
Showing 1–25 of 36 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11711465 | Method and apparatus for providing assistance to calling customers | — | 2023-07-25 |
| 11543937 | Slider and history field for smart chat sessions | Mohit Jain | 2023-01-03 |
| 11526917 | Method and apparatus for notifying customers of agent's availability | — | 2022-12-13 |
| 11436618 | Method and apparatus for providing customer notifications | — | 2022-09-06 |
| 11238872 | Method and apparatus for managing agent interactions with enterprise customers | Anand Kumar Sinha | 2022-02-01 |
| 11080721 | Method and apparatus for an intuitive customer experience | Ravi Vijayaraghavan | 2021-08-03 |
| 10798245 | Method and apparatus for facilitating agent conversations with customers of an enterprise | Subha Sethumadhavan | 2020-10-06 |
| 10755293 | Customer journey prediction and resolution | Andrew Chang | 2020-08-25 |
| 10726427 | Method and apparatus for building a user profile, for personalization using interaction data, and for generating, identifying, and capturing user data across interactions using unique user identification | Ravi Vijayaraghavan, Kranthi Mitra ADUSUMILLI | 2020-07-28 |
| 10635695 | Systems and methods for facilitating dialogue mining | Suchana Seth, Bhupinder Singh, Mathangi Sri Ramachandran, Ravi Vijayaraghavan | 2020-04-28 |
| 10592949 | Method and apparatus for linking customer interactions with customer messaging platforms | — | 2020-03-17 |
| 10574824 | Method and apparatus for facilitating agent conversations with customers of an enterprise | — | 2020-02-25 |
| 10515380 | Proactive surveys based on customer information | Ravi Vijayaraghavan, Kranthi Mitra ADUSUMILLI | 2019-12-24 |
| 10484541 | Method and apparatus for improving goal-directed textual conversations between agents and customers | Ravi Vijayaraghavan, R. Mathangi Sri, Suchana Seth | 2019-11-19 |
| 10339477 | Method and apparatus for facilitating staffing of resources | Kranthi Mitra ADUSUMILLI | 2019-07-02 |
| 10200420 | Method and apparatus for optimizing customer service across multiple channels | Ravi Vijayaraghavan | 2019-02-05 |
| 10089639 | Method and apparatus for building a user profile, for personalization using interaction data, and for generating, identifying, and capturing user data across interactions using unique user identification | Ravi Vijayaraghavan, Kranthi Mitra ADUSUMILLI | 2018-10-02 |
| 10038786 | Method and apparatus for improving goal-directed textual conversations between agents and customers | Ravi Vijayaraghavan, R. Mathangi Sri, Suchana Seth | 2018-07-31 |
| 9851869 | Slider and history field for smart chat sessions | Mohit Jain | 2017-12-26 |
| 9851872 | Slider and history field for smart chat sessions | Mohit Jain | 2017-12-26 |
| 9661067 | Systems and methods for facilitating dialogue mining | Suchana Seth, Bhupinder Singh, Mathangi Sri Ramachandran, Ravi Vijayaraghavan | 2017-05-23 |
| 9536248 | Apparatus and method for predicting customer behavior | Mohit Jain, Ravi Vijayaraghavan | 2017-01-03 |
| 9536269 | Method and apparatus for analyzing and applying data related to customer interactions with social media | Andrew Chang, Ravi Vijayaraghavan | 2017-01-03 |
| 9519903 | Method and apparatus for proactive notifications based on the location of a user | A. Kranthi Mitra, Santhosh Kumar Arjunan | 2016-12-13 |
| 9519936 | Method and apparatus for analyzing and applying data related to customer interactions with social media | Ravi Vijayaraghavan, Ravi Garikipati, Andrew Chang | 2016-12-13 |