Issued Patents All Time
Showing 26–36 of 36 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9443252 | Customer journey prediction and resolution | Andrew Chang | 2016-09-13 |
| 9129290 | Apparatus and method for predicting customer behavior | Mohit Jain, Ravi Vijayaraghavan | 2015-09-08 |
| 9092801 | Customer journey prediction and resolution | Andrew Chang | 2015-07-28 |
| 9077804 | Interaction management | Gangadharan Kumar, Deepak Kumar | 2015-07-07 |
| 8935619 | Slider and history field for smart chat sessions | Mohit Jain | 2015-01-13 |
| 8737599 | Interaction management | Gangadharan Kumar, Deepak Kumar | 2014-05-27 |
| 8565411 | Method and apparatus for optimizing customer service across multiple channels | Ravi Vijayaraghavan | 2013-10-22 |
| 8566135 | System and method for customer requests and contact management | Reagan Miller | 2013-10-22 |
| 8396741 | Mining interactions to manage customer experience throughout a customer service lifecycle | Mohit Jain, Ravi Vijayaraghavan, Ponnusamy Sam Albert, Vijayalakshmi Amudhan | 2013-03-12 |
| 7996251 | System and method for customer requests and contact management | Reagan Miller, Mohit Jain | 2011-08-09 |
| 7761321 | System and method for customer requests and contact management | Reagan Miller | 2010-07-20 |