Issued Patents All Time
Showing 1–6 of 6 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6766014 | Customer service by batch | Andrew D. Flockhart, Keith R. McFarlane | 2004-07-20 |
| 6704410 | System for automatically assigning skill levels to multiple skilled agents in call center agent assignment applications | Keith R. McFarlane, Andrew D. Flockhart, Paul L. Richman, Darryl J. Maxwell | 2004-03-09 |
| 6690788 | Integrated work management engine for customer care in a communication system | David Bauer, Keith R. McFarlane, Andrew D. Flockhart, Gary King, Darryl J. Maxwell +3 more | 2004-02-10 |
| 6463346 | Workflow-scheduling optimization driven by target completion time | Andrew D. Flockhart, Darryl J. Maxwell, Keith R. McFarlane, Paul L. Richman | 2002-10-08 |
| 6453038 | System for integrating agent database access skills in call center agent assignment applications | Keith R. McFarlane, Andrew D. Flockhart, Paul L. Richman, Darryl J. Maxwell | 2002-09-17 |
| 6233332 | System for context based media independent communications processing | Gregory Anderson, Robert W. Donnelly, Eugene P. Mathews, Mark Landers | 2001-05-15 |