| 12418451 |
Live-monitoring to trigger agent instance modification actions via an in-house management network |
Matthew Grady McConnell, Christopher Powell Busbee, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus +2 more |
2025-09-16 |
| 12218791 |
Agent instance live-monitoring by a management network for burnout and attrition prediction and response |
Tristan Pahud, Christopher Powell Busbee, Omar Shetta, Akul Dewan, Asmita Jiva +6 more |
2025-02-04 |
| 12074754 |
Live-monitoring to trigger communication actions via an in-house management network |
Matthew Grady McConnell, Christopher Powell Busbee, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus +2 more |
2024-08-27 |
| 11949549 |
Agent instance live-monitoring by a management network for burnout and attrition prediction and response |
Tristan Pahud, Christopher Powell Busbee, Omar Shetta, Akul Dewan, Asmita Jiva +6 more |
2024-04-02 |
| 11665044 |
Adaptive rule trigger thresholds for managing contact center interaction time |
Christopher Powell Busbee, Jennifer Christine East, Michael Carl Jarus, Jennifer Lee, Harper Flores |
2023-05-30 |
| 11601322 |
Live-monitoring of agent instances in a contact center network |
Matthew Grady McConnell, Christopher Powell Busbee, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus |
2023-03-07 |
| 11356316 |
Live-monitoring of agent instances to trigger automation |
Matthew Grady McConnell, Christopher Powell Busbee, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus |
2022-06-07 |
| 11329861 |
Optimized automation triggering in live-monitoring of agent instances |
Christopher Powell Busbee, Jennifer Christine East, Michael Carl Jarus, Jennifer Lee |
2022-05-10 |
| 11228479 |
High-volume time-series data processing while live-monitoring agent instances to trigger automation |
Matthew Grady McConnell, Christopher Powell Busbee, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus |
2022-01-18 |
| 11108618 |
Live-monitoring of agent instances to trigger automation |
Christopher Powell Busbee, Akul Dewan, Eric Victor Drucker, Jennifer Christine East, Sudarsan Maddi +2 more |
2021-08-31 |
| 11075794 |
Live monitoring to trigger automation in servicing communications |
Matthew Grady McConnell, Christopher Powell Busbee, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus +1 more |
2021-07-27 |
| 10833916 |
Live monitoring with most valuable action to trigger automation |
Matthew Grady McConnell, Christopher Powell Busbee, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus |
2020-11-10 |
| 10833917 |
Live monitoring to trigger automation in administering coaching |
Matthew Grady McConnell, Christopher Powell Busbee, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus |
2020-11-10 |
| 10623233 |
Live monitoring to trigger automation |
Matthew Grady McConnell, Christopher Powell Busbee, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus |
2020-04-14 |
| 10594800 |
Platform runtime abstraction |
Burton A. Hipp, Rajeev Bharadhwaj, Travis S. Tripp, Michael Haeuptle |
2020-03-17 |
| 10496233 |
Tracking a status of a process |
Vasu Sasikanth Sankhavaram |
2019-12-03 |
| 9923952 |
Cloud application deployment |
Stephane H. Maes, Rajeev Bharadhwaj, Travis S. Tripp, Petr Fiedler, John M. Green |
2018-03-20 |
| 9507748 |
Platform runtime abstraction |
Burton A. Hipp, Rajeev Bharadhwaj, Travis S. Tripp, Michael Haeuptle |
2016-11-29 |
| 8856740 |
Implementing multiple versions of a plug-in concurrently |
Travis S. Tripp, Petr Balcar, Ales Jerabek |
2014-10-07 |