Issued Patents All Time
Showing 1–16 of 16 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12418451 | Live-monitoring to trigger agent instance modification actions via an in-house management network | Christopher Powell Busbee, Kevin Wilson, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus +2 more | 2025-09-16 |
| 12074754 | Live-monitoring to trigger communication actions via an in-house management network | Christopher Powell Busbee, Kevin Wilson, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus +2 more | 2024-08-27 |
| 11601322 | Live-monitoring of agent instances in a contact center network | Christopher Powell Busbee, Kevin Wilson, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus | 2023-03-07 |
| 11356316 | Live-monitoring of agent instances to trigger automation | Christopher Powell Busbee, Kevin Wilson, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus | 2022-06-07 |
| 11228479 | High-volume time-series data processing while live-monitoring agent instances to trigger automation | Christopher Powell Busbee, Kevin Wilson, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus | 2022-01-18 |
| 11075794 | Live monitoring to trigger automation in servicing communications | Christopher Powell Busbee, Kevin Wilson, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus +1 more | 2021-07-27 |
| 10833917 | Live monitoring to trigger automation in administering coaching | Christopher Powell Busbee, Kevin Wilson, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus | 2020-11-10 |
| 10833916 | Live monitoring with most valuable action to trigger automation | Christopher Powell Busbee, Kevin Wilson, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus | 2020-11-10 |
| 10623233 | Live monitoring to trigger automation | Christopher Powell Busbee, Kevin Wilson, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus | 2020-04-14 |
| 7174010 | System and method for increasing completion of training | John C. C. McIIwaine, Surj Ramlogan | 2007-02-06 |
| 7158628 | Method and system for selecting a preferred contact center agent based on agent proficiency and performance and contact center state | John McIlwaine, Rick Baggenstoss, Scott Richter, Robert Beard, Eric Blumthal +2 more | 2007-01-02 |
| 6775377 | Method and system for delivery of individualized training to call center agents | John C. C. McIllwaine | 2004-08-10 |
| 6628777 | Method and system for scheduled delivery of training to call center agents | John C. C. McIllwaine | 2003-09-30 |
| 6459787 | Method and system for delivery of individualized training to call center agents | John C. C. McIllwaine | 2002-10-01 |
| 6324282 | Method and system for delivery of individualized training to call center agents | John C. C. McIllwaine | 2001-11-27 |
| 6301573 | Recurrent training system | John McIlwaine | 2001-10-09 |