Issued Patents All Time
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 7158628 | Method and system for selecting a preferred contact center agent based on agent proficiency and performance and contact center state | Matthew Grady McConnell, John McIlwaine, Rick Baggenstoss, Scott Richter, Eric Blumthal +2 more | 2007-01-02 |