Issued Patents All Time
Showing 1–15 of 15 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12418451 | Live-monitoring to trigger agent instance modification actions via an in-house management network | Matthew Grady McConnell, Christopher Powell Busbee, Kevin Wilson, Eric Victor Drucker, Michael Carl Jarus +2 more | 2025-09-16 |
| 12218791 | Agent instance live-monitoring by a management network for burnout and attrition prediction and response | Tristan Pahud, Christopher Powell Busbee, Omar Shetta, Akul Dewan, Asmita Jiva +6 more | 2025-02-04 |
| 12074754 | Live-monitoring to trigger communication actions via an in-house management network | Matthew Grady McConnell, Christopher Powell Busbee, Kevin Wilson, Eric Victor Drucker, Michael Carl Jarus +2 more | 2024-08-27 |
| 11949549 | Agent instance live-monitoring by a management network for burnout and attrition prediction and response | Tristan Pahud, Christopher Powell Busbee, Omar Shetta, Akul Dewan, Asmita Jiva +6 more | 2024-04-02 |
| 11665044 | Adaptive rule trigger thresholds for managing contact center interaction time | Christopher Powell Busbee, Michael Carl Jarus, Jennifer Lee, Kevin Wilson, Harper Flores | 2023-05-30 |
| 11601322 | Live-monitoring of agent instances in a contact center network | Matthew Grady McConnell, Christopher Powell Busbee, Kevin Wilson, Eric Victor Drucker, Michael Carl Jarus | 2023-03-07 |
| 11356316 | Live-monitoring of agent instances to trigger automation | Matthew Grady McConnell, Christopher Powell Busbee, Kevin Wilson, Eric Victor Drucker, Michael Carl Jarus | 2022-06-07 |
| 11329861 | Optimized automation triggering in live-monitoring of agent instances | Christopher Powell Busbee, Michael Carl Jarus, Jennifer Lee, Kevin Wilson | 2022-05-10 |
| 11228479 | High-volume time-series data processing while live-monitoring agent instances to trigger automation | Matthew Grady McConnell, Christopher Powell Busbee, Kevin Wilson, Eric Victor Drucker, Michael Carl Jarus | 2022-01-18 |
| 11108618 | Live-monitoring of agent instances to trigger automation | Christopher Powell Busbee, Akul Dewan, Eric Victor Drucker, Sudarsan Maddi, Savita Mahesh +2 more | 2021-08-31 |
| 11075794 | Live monitoring to trigger automation in servicing communications | Matthew Grady McConnell, Christopher Powell Busbee, Kevin Wilson, Eric Victor Drucker, Michael Carl Jarus +1 more | 2021-07-27 |
| 10833916 | Live monitoring with most valuable action to trigger automation | Matthew Grady McConnell, Christopher Powell Busbee, Kevin Wilson, Eric Victor Drucker, Michael Carl Jarus | 2020-11-10 |
| 10833917 | Live monitoring to trigger automation in administering coaching | Matthew Grady McConnell, Christopher Powell Busbee, Kevin Wilson, Eric Victor Drucker, Michael Carl Jarus | 2020-11-10 |
| 10623233 | Live monitoring to trigger automation | Matthew Grady McConnell, Christopher Powell Busbee, Kevin Wilson, Eric Victor Drucker, Michael Carl Jarus | 2020-04-14 |
| 7158628 | Method and system for selecting a preferred contact center agent based on agent proficiency and performance and contact center state | Matthew Grady McConnell, John McIlwaine, Rick Baggenstoss, Scott Richter, Robert Beard +2 more | 2007-01-02 |