Issued Patents All Time
Showing 25 most recent of 45 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12314789 | Systems and methods for conducting an automated dialogue | — | 2025-05-27 |
| 12212790 | Methods and systems for efficient streaming of audio from contact center cloud platform to third-party servers | Camiel Coppelmans, Matt Jahns | 2025-01-28 |
| 11895061 | Dynamic prioritization of collaboration between human and virtual agents | Matthew Jahns | 2024-02-06 |
| 11714965 | System and method for model derivation for entity prediction | Aravind Ganapathiraju, Pavan Buduguppa | 2023-08-01 |
| 11694697 | System and method to correct for packet loss in ASR systems | Srinath Cheluvaraja, Ananth Nagaraja Iyer, Aravind Ganapathiraju | 2023-07-04 |
| 11659089 | Systems and methods relating to managing cross-channel interactions in contact centers | Robert Kassel | 2023-05-23 |
| 11568305 | System and method for customer journey event representation learning and outcome prediction using neural sequence models | Sapna Negi, Maciej Dabrowski, Aravind Ganapathiraju, Emir Munoz, Veera Elluru Raghavendra | 2023-01-31 |
| 11468897 | Systems and methods related to automated transcription of voice communications | Conor McGann | 2022-10-11 |
| 11303703 | Systems and methods for load balancing across media server instances | Glenn Thomas Nethercutt, Roderick M. Francisco, K. William Woodward | 2022-04-12 |
| 11294955 | System and method for optimization of audio fingerprint search | Srinath Cheluvaraja, Ananth Nagaraja Iyer | 2022-04-05 |
| 11245793 | System and method for managing a dialog between a contact center system and a user thereof | Conor McGann, Canice Lambe, Wenjin Gu, Simon Doyle, Michael Orr +1 more | 2022-02-08 |
| 11134153 | System and method for managing a dialog between a contact center system and a user thereof | Conor McGann, Canice Lambe, Wenjin Gu, Simon Doyle, Michael Orr +1 more | 2021-09-28 |
| 11134155 | Technologies for automated generation of contact center system embeddings | Ramasubramanian Sundaram, Aravind Ganapathiraju | 2021-09-28 |
| 11134152 | System and method for managing a dialog between a contact center system and a user thereof | Conor McGann, Canice Lambe, Wenjin Gu, Simon Doyle, Michael Orr +1 more | 2021-09-28 |
| 10789962 | System and method to correct for packet loss using hidden markov models in ASR systems | Srinath Cheluvaraja, Ananth Nagaraja Iyer, Aravind Ganapathiraju | 2020-09-29 |
| 10733974 | System and method for synthesis of speech from provided text | Yingyi Tan, Aravind Ganapathiraju | 2020-08-04 |
| 10701142 | Systems and methods for load balancing across media server instances | Glenn Thomas Nethercutt, Roderick M. Francisco, K. William Woodward | 2020-06-30 |
| 10614814 | Technologies for authenticating a speaker using voice biometrics | Rajesh Dachiraju, Aravind Ganapathiraju, Ananth Nagaraja Iyer | 2020-04-07 |
| 10552457 | System and method for fingerprinting datasets | Kevin Vlack | 2020-02-04 |
| 10540966 | System and method for parameterization of speech recognition grammar specification (SRGS) grammars | — | 2020-01-21 |
| 10516716 | System and method for recording and monitoring communications using a media server | Michael D. Snyder, Kevin O'Connor | 2019-12-24 |
| 10432487 | System and method for offline survivability | Richard M. Neidermyer, Kevin King | 2019-10-01 |
| 10360898 | Method and system for predicting speech recognition performance using accuracy scores | Aravind Ganapathiraju, Yingyi Tan, Scott Allen Randal | 2019-07-23 |
| 10303800 | System and method for optimization of audio fingerprint search | Srinath Cheluvaraja, Ananth Nagaraja Iyer | 2019-05-28 |
| 10237413 | Methods for the encoding of participants in a conference | Kevin O'Connor | 2019-03-19 |