| 12418451 |
Live-monitoring to trigger agent instance modification actions via an in-house management network |
Matthew Grady McConnell, Kevin Wilson, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus +2 more |
2025-09-16 |
| 12218791 |
Agent instance live-monitoring by a management network for burnout and attrition prediction and response |
Tristan Pahud, Omar Shetta, Akul Dewan, Asmita Jiva, Michael Carl Jarus +6 more |
2025-02-04 |
| 12074754 |
Live-monitoring to trigger communication actions via an in-house management network |
Matthew Grady McConnell, Kevin Wilson, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus +2 more |
2024-08-27 |
| 11949549 |
Agent instance live-monitoring by a management network for burnout and attrition prediction and response |
Tristan Pahud, Omar Shetta, Akul Dewan, Asmita Jiva, Michael Carl Jarus +6 more |
2024-04-02 |
| 11665044 |
Adaptive rule trigger thresholds for managing contact center interaction time |
Jennifer Christine East, Michael Carl Jarus, Jennifer Lee, Kevin Wilson, Harper Flores |
2023-05-30 |
| 11601322 |
Live-monitoring of agent instances in a contact center network |
Matthew Grady McConnell, Kevin Wilson, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus |
2023-03-07 |
| 11356316 |
Live-monitoring of agent instances to trigger automation |
Matthew Grady McConnell, Kevin Wilson, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus |
2022-06-07 |
| 11329861 |
Optimized automation triggering in live-monitoring of agent instances |
Jennifer Christine East, Michael Carl Jarus, Jennifer Lee, Kevin Wilson |
2022-05-10 |
| 11228479 |
High-volume time-series data processing while live-monitoring agent instances to trigger automation |
Matthew Grady McConnell, Kevin Wilson, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus |
2022-01-18 |
| 11108618 |
Live-monitoring of agent instances to trigger automation |
Akul Dewan, Eric Victor Drucker, Jennifer Christine East, Sudarsan Maddi, Savita Mahesh +2 more |
2021-08-31 |
| 11075794 |
Live monitoring to trigger automation in servicing communications |
Matthew Grady McConnell, Kevin Wilson, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus +1 more |
2021-07-27 |
| 10833916 |
Live monitoring with most valuable action to trigger automation |
Matthew Grady McConnell, Kevin Wilson, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus |
2020-11-10 |
| 10833917 |
Live monitoring to trigger automation in administering coaching |
Matthew Grady McConnell, Kevin Wilson, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus |
2020-11-10 |
| 10623233 |
Live monitoring to trigger automation |
Matthew Grady McConnell, Kevin Wilson, Eric Victor Drucker, Jennifer Christine East, Michael Carl Jarus |
2020-04-14 |