Issued Patents All Time
Showing 101–125 of 139 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 7764951 | Techniques for tracking communication frequency across communication modalities | Sanjeev Kumar, Joseph F. Khouri, Mukul Jain | 2010-07-27 |
| 7751545 | Enhanced call pickup | Shmuel Shaffer, Shantanu Sarkar, Cary W. FitzGerald | 2010-07-06 |
| 7743101 | Techniques for providing caller ID of participants in a conference call invitation | Shmuel Shaffer, Mukul Jain, Sanjeev Kumar | 2010-06-22 |
| 7716671 | Method for coordinating a set of related tasks and events by reducing duplicated effort | Johnny Lee, David Lee, Fadi R. Jabbour | 2010-05-11 |
| 7706741 | Integrated mobile communication and broadcast program reproduction device | Mukul Jain, Joseph F. Khouri, Sanjeev Kumar | 2010-04-27 |
| 7706522 | Method and system for communicating with an automatic call distributor system agent | Shmuel Shaffer, Joseph F. Khouri, Gebran Chahrouri | 2010-04-27 |
| 7703691 | Multiple device and/or user association | Shmuel Shaffer, Gebran Chahrouri, Shantanu Sarkar, Bruce Moon, Joseph F. Khouri | 2010-04-27 |
| 7702792 | Method and system for managing communication sessions between a text-based and a voice-based client | Shmuel Shaffer, Johnny Lee, Shantanu Sarkar | 2010-04-20 |
| 7693274 | System and method for return to agents during a contact center session | Martin R. Eppel, Aaron Tong | 2010-04-06 |
| 7688967 | Dynamic speed dial number mapping | Shmuel Shaffer, Sanjeev Kumar, Mukul Jain | 2010-03-30 |
| 7684434 | System and method for providing a presence based Camp-On feature in a communications environment | Shmuel Shaffer | 2010-03-23 |
| 7660405 | System and method for employing state information to enhance network functionality | Mukul Jain, Shmuel Shaffer, Denise Caballero-McCann | 2010-02-09 |
| 7657263 | Method and system for automatic call distribution based on customized logic relating to agent behavior | Gebran Chahrouri, Kevin Collins, Chris See Liang Yeo | 2010-02-02 |
| 7653183 | Method and apparatus to provide data to an interactive voice response (IVR) system | Sanjeev Kumar, Ashish S. Chirputkar, Christopher E. Pearce | 2010-01-26 |
| 7630487 | Method and system for distributing calls | Shmuel Shaffer, Mohammed I. Darwish | 2009-12-08 |
| 7606360 | Automated system and method for handling human and caller queues | Sanjeev Kumar, Mukul Jain, Joseph F. Khouri, Shmuel Shaffer | 2009-10-20 |
| 7602704 | System and method for providing fault tolerant IP services | Shmuel Shaffer, Shantanu Sarkar | 2009-10-13 |
| 7602894 | Method and system for caller association | Shmuel Shaffer, Johnny Lee, Shantanu Sarkar | 2009-10-13 |
| 7539127 | System and method for recovering from endpoint failure in a communication session | Shmuel Shaffer, Arijit Mukherji, Rohit Dewan | 2009-05-26 |
| 7532877 | System and method for voice scheduling and multimedia alerting | Johnny Lee, Aristotle H. Cruz, Fadi R. Jabbour, David Lee | 2009-05-12 |
| 7523859 | System and method for securing transactions in a contact center environment | Shmuel Shaffer, Cullen Jennings, Shantanu Sarkar | 2009-04-28 |
| 7492729 | Method and system for reserving resources of a multipoint conference | Shmuel Shaffer, Steven L. Christenson | 2009-02-17 |
| 7490039 | Text to speech system and method having interactive spelling capabilities | Shmuel Shaffer, Shantanu Sarkar | 2009-02-10 |
| 7471774 | Method and system of pausing an IVR session | Fadi R. Jabbour, Johnny Lee, David Lee | 2008-12-30 |
| 7457287 | System and method for assigning call priority | Shmuel Shaffer, Arijit Mukherji, John F. Wakerly | 2008-11-25 |