Issued Patents All Time
Showing 76–100 of 139 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8077635 | Method and system for reserving facility resources for a conference | Shmuel Shaffer, Steven L. Christenson | 2011-12-13 |
| 8068601 | Queuing and routing telephone calls | Shmuel Shaffer, Mukul Jain, Sanjeev Kumar | 2011-11-29 |
| 8036782 | Ad-hoc mobile IP network for intelligent transportation system | Sanjeev Kumar, Shmuel Shaffer, Mukul Jain, Randall Paul Joseph Ethier | 2011-10-11 |
| 8036373 | Methods and systems for providing dynamic message content to callers on hold | Shmuel Shaffer, Sanjeev Kumar, Mukul Jain | 2011-10-11 |
| 8005912 | System and method for presence notification for video projection status | Christopher E. Pearce, Randall B. Baird, Fadi R. Jabbour, Joseph F. Khouri, Shmuel Shaffer | 2011-08-23 |
| 8000456 | Techniques for marking and manipulating voice message segments through a telephone user interface | Joseph F. Khouri, Mukul Jain, Sanjeev Kumar, Shmuel Shaffer | 2011-08-16 |
| 7970875 | System and method for computer originated audio file transmission | Shmuel Shaffer | 2011-06-28 |
| 7970117 | Method and system for handling calls at an automatic call distributor | Shmuel Shaffer, Shantanu Sarkar, Aaron Tong, Martin R. Eppel | 2011-06-28 |
| 7941108 | Method and system for automatically identifying wireless signal quality of a region | Shmuel Shaffer | 2011-05-10 |
| 7940913 | System and method for improved contact center services to disabled callers | Fadi R. Jabbour, Johnny Lee, David Lee | 2011-05-10 |
| 7940705 | Method and system for blocking communication within a conference service | Shmuel Shaffer, Cullen Jennings | 2011-05-10 |
| 7929678 | Method and system for managing conference resources | Shmuel Shaffer, Steven L. Christenson | 2011-04-19 |
| 7911983 | Selective mute/unmute control over applications running on a PC | Martin R. Eppel, Mukul Jain, Aaron Tong | 2011-03-22 |
| 7904760 | Method and system for using presence information in error notification | Shmuel Shaffer, Joseph F. Khouri, Gebran Chahrouri | 2011-03-08 |
| 7899161 | Voicemail messaging with dynamic content | Vinod Katkam, Mukul Jain, Sanjeev Kumar | 2011-03-01 |
| 7864944 | Optimal call speed for call center agents | Joseph F. Khouri, Mukul Jain, Sanjeev Kumar, Gebran Chahrouri | 2011-01-04 |
| 7853001 | Method and system for providing a camp-on service | Shmuel Shaffer, Shantanu Sarkar | 2010-12-14 |
| 7848510 | Method and system for recording automatic call distributor calls | Shmuel Shaffer, Robert T. Bell, Shantanu Sarkar | 2010-12-07 |
| 7847815 | Interaction based on facial recognition of conference participants | Sanjeev Kumar, Mukul Jain, Joseph F. Khouri | 2010-12-07 |
| 7813843 | Ad-hoc mobile IP network for intelligent transportation system | Sanjeev Kumar, Shmuel Shaffer, Mukul Jain, Randall Paul Joseph Ethier | 2010-10-12 |
| 7813493 | Method and system for handling calls at an automatic call distribution system | Shmuel Shaffer, Joseph F. Khouri, Gebran Chahrouri, Mohammed I. Darwish | 2010-10-12 |
| 7801295 | Method and system for providing agent training | Johnny Lee, Fadi R. Jabbour, David Lee | 2010-09-21 |
| 7792277 | Call centers with image or video based priority | Shmuel Shaffer, Mukul Jain, Sanjeev Kumar | 2010-09-07 |
| 7778206 | Method and system for providing a conference service using speaker selection | Shmuel Shaffer, Cullen Jennings | 2010-08-17 |
| 7769156 | System and method for providing a reverse camp-on feature in a communications environment | Shmuel Shaffer | 2010-08-03 |