Issued Patents 2021
Showing 1–8 of 8 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11205182 | Resiliency configuration for a cloud-based contact center system | James K. Boutcher, Adam Caldwell, Lindsay D'Penha | 2021-12-21 |
| 11100928 | Configuration for simulating an interactive voice response system for language interpretation | James K. Boutcher | 2021-08-24 |
| 11082560 | Configuration for transitioning a communication from an automated system to a simulated live customer agent | James K. Boutcher | 2021-08-03 |
| 11018954 | Queue prioritization system for managing language interpretation services | Scott W. Klein, Lindsay D'Penha | 2021-05-25 |
| 11003853 | Language identification system for live language interpretation via a computing device | James K. Boutcher, Lindsay D'Penha | 2021-05-11 |
| 10972606 | Testing configuration for assessing user-agent communication | Adam Caldwell, James K. Boutcher, Jordy Boom | 2021-04-06 |
| 10958788 | Third-party outdial process for establishing a language interpretation session | James K. Boutcher, Adam Caldwell, Jordy Boom | 2021-03-23 |
| 10885284 | Monitoring and management configuration for agent activity | James K. Boutcher, Lindsay D'Penha, Jordy Boom | 2021-01-05 |