Issued Patents 2021
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11205182 | Resiliency configuration for a cloud-based contact center system | Jeffrey William Cordell, James K. Boutcher, Adam Caldwell | 2021-12-21 |
| 11018954 | Queue prioritization system for managing language interpretation services | Scott W. Klein, Jeffrey William Cordell | 2021-05-25 |
| 11003853 | Language identification system for live language interpretation via a computing device | Jeffrey William Cordell, James K. Boutcher | 2021-05-11 |
| 10885284 | Monitoring and management configuration for agent activity | Jeffrey William Cordell, James K. Boutcher, Jordy Boom | 2021-01-05 |