Issued Patents 2021
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11205182 | Resiliency configuration for a cloud-based contact center system | Jeffrey William Cordell, James K. Boutcher, Lindsay D'Penha | 2021-12-21 |
| 10972606 | Testing configuration for assessing user-agent communication | James K. Boutcher, Jeffrey William Cordell, Jordy Boom | 2021-04-06 |
| 10958788 | Third-party outdial process for establishing a language interpretation session | Jeffrey William Cordell, James K. Boutcher, Jordy Boom | 2021-03-23 |