| 11205182 |
Resiliency configuration for a cloud-based contact center system |
Jeffrey William Cordell, Adam Caldwell, Lindsay D'Penha |
2021-12-21 |
| 11182767 |
Systems and methods for managing payments using a communication device |
Michael T. Mateer |
2021-11-23 |
| 11100928 |
Configuration for simulating an interactive voice response system for language interpretation |
Jeffrey William Cordell |
2021-08-24 |
| 11082560 |
Configuration for transitioning a communication from an automated system to a simulated live customer agent |
Jeffrey William Cordell |
2021-08-03 |
| 11003853 |
Language identification system for live language interpretation via a computing device |
Jeffrey William Cordell, Lindsay D'Penha |
2021-05-11 |
| 10972606 |
Testing configuration for assessing user-agent communication |
Adam Caldwell, Jeffrey William Cordell, Jordy Boom |
2021-04-06 |
| 10958788 |
Third-party outdial process for establishing a language interpretation session |
Jeffrey William Cordell, Adam Caldwell, Jordy Boom |
2021-03-23 |
| 10885284 |
Monitoring and management configuration for agent activity |
Jeffrey William Cordell, Lindsay D'Penha, Jordy Boom |
2021-01-05 |