Issued Patents 2020
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10878008 | User support with integrated conversational user interfaces and social question answering | Igor A. Podgorny, Yason Khaburzaniya, Jeff W. Geisler | 2020-12-29 |
| 10861023 | Method and system for question prioritization based on analysis of the question content and predicted asker engagement before answer content is generated | Todd Frey Goodyear, Igor A. Podgorny, Christopher C. Gielow | 2020-12-08 |
| 10810378 | Method and system for decoding user intent from natural language queries | Igor A. Podgorny, Faraz Sharafi, Vitor R. Carvalho | 2020-10-20 |
| 10755294 | Method and system for increasing use of mobile devices to provide answer content in a question and answer based customer support system | Igor A. Podgorny, Kelvin Hung, Warren Bartolome | 2020-08-25 |
| 10748157 | Method and system for determining levels of search sophistication for users of a customer self-help system to personalize a content search user experience provided to the users and to increase a likelihood of user satisfaction with the search experience | Benjamin Indyk, Igor A. Podgorny, Irene Ma | 2020-08-18 |