Issued Patents 2020
Showing 1–17 of 17 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10878008 | User support with integrated conversational user interfaces and social question answering | Matthew Cannon, Yason Khaburzaniya, Jeff W. Geisler | 2020-12-29 |
| 10861023 | Method and system for question prioritization based on analysis of the question content and predicted asker engagement before answer content is generated | Matthew Cannon, Todd Frey Goodyear, Christopher C. Gielow | 2020-12-08 |
| 10860661 | Content-dependent processing of questions and answers | Gang Wang, Troy D. Otillio | 2020-12-08 |
| 10810378 | Method and system for decoding user intent from natural language queries | Faraz Sharafi, Matthew Cannon, Vitor R. Carvalho | 2020-10-20 |
| 10770062 | Adjusting a ranking of information content of a software application based on feedback from a user | Raymond Chan, Benjamin Indyk | 2020-09-08 |
| 10771627 | Personalized support routing based on paralinguistic information | Benjamin Indyk, Raymond Chan | 2020-09-08 |
| 10755294 | Method and system for increasing use of mobile devices to provide answer content in a question and answer based customer support system | Kelvin Hung, Matthew Cannon, Warren Bartolome | 2020-08-25 |
| 10748157 | Method and system for determining levels of search sophistication for users of a customer self-help system to personalize a content search user experience provided to the users and to increase a likelihood of user satisfaction with the search experience | Benjamin Indyk, Irene Ma, Matthew Cannon | 2020-08-18 |
| 10733677 | Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms with a customer self-service system for a tax return preparation system | Benjamin Indyk, Todd Frey Goodyear | 2020-08-04 |
| 10649725 | Integrating multi-channel inputs to determine user preferences | Benjamin Indyk, Raymond Chan | 2020-05-12 |
| 10623573 | Personalized support routing based on paralinguistic information | Benjamin Indyk, Raymond Chan | 2020-04-14 |
| 10614806 | Determining application experience based on paralinguistic information | Benjamin Indyk, Raymond Chan | 2020-04-07 |
| 10599699 | Processing unstructured voice of customer feedback for improving content rankings in customer support systems | Warren Bartolome, Kelvin Hung, Benjamin Indyk | 2020-03-24 |
| 10572954 | Method and system for searching for and navigating to user content and other user experience pages in a financial management system with a customer self-service system for the financial management system | Todd Frey Goodyear, Benjamin Indyk, Christopher C. Gielow, Jonathan Chay | 2020-02-25 |
| 10573311 | Generating self-support metrics based on paralinguistic information | Benjamin Indyk, Raymond Chan | 2020-02-25 |
| 10552843 | Method and system for improving search results by recency boosting customer support content for a customer self-help system associated with one or more financial management systems | Benjamin Indyk, Todd Frey Goodyear, Irene Ma | 2020-02-04 |
| 10528576 | Automated search recipe generation | Ling Feng Wei, Irene Ma, Pravin Bhutada | 2020-01-07 |