Issued Patents 2020
Showing 1–11 of 11 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10771627 | Personalized support routing based on paralinguistic information | Igor A. Podgorny, Raymond Chan | 2020-09-08 |
| 10770062 | Adjusting a ranking of information content of a software application based on feedback from a user | Raymond Chan, Igor A. Podgorny | 2020-09-08 |
| 10748157 | Method and system for determining levels of search sophistication for users of a customer self-help system to personalize a content search user experience provided to the users and to increase a likelihood of user satisfaction with the search experience | Igor A. Podgorny, Irene Ma, Matthew Cannon | 2020-08-18 |
| 10733677 | Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms with a customer self-service system for a tax return preparation system | Igor A. Podgorny, Todd Frey Goodyear | 2020-08-04 |
| 10649725 | Integrating multi-channel inputs to determine user preferences | Igor A. Podgorny, Raymond Chan | 2020-05-12 |
| 10623573 | Personalized support routing based on paralinguistic information | Igor A. Podgorny, Raymond Chan | 2020-04-14 |
| 10614806 | Determining application experience based on paralinguistic information | Igor A. Podgorny, Raymond Chan | 2020-04-07 |
| 10599699 | Processing unstructured voice of customer feedback for improving content rankings in customer support systems | Warren Bartolome, Igor A. Podgorny, Kelvin Hung | 2020-03-24 |
| 10573311 | Generating self-support metrics based on paralinguistic information | Igor A. Podgorny, Raymond Chan | 2020-02-25 |
| 10572954 | Method and system for searching for and navigating to user content and other user experience pages in a financial management system with a customer self-service system for the financial management system | Todd Frey Goodyear, Igor A. Podgorny, Christopher C. Gielow, Jonathan Chay | 2020-02-25 |
| 10552843 | Method and system for improving search results by recency boosting customer support content for a customer self-help system associated with one or more financial management systems | Igor A. Podgorny, Todd Frey Goodyear, Irene Ma | 2020-02-04 |