Issued Patents 2020
Showing 1–7 of 7 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10756912 | Distributed ledger and blockchain to confirm validity of call recordings | Mehmet C. Balasaygun | 2020-08-25 |
| 10742652 | Mobile caller authentication for contact centers | David Chavez, Michael Krack | 2020-08-11 |
| 10715663 | Management of agent sessions for omnichannel predictive outbound | Neil O'Connor, Amit Mishra | 2020-07-14 |
| 10666691 | Dynamic session classification | Douglas Richards | 2020-05-26 |
| 10601831 | Accessing local information based on a browser session | Mehmet C. Balasaygun, Geoff Baskwill | 2020-03-24 |
| 10581927 | Providing web real-time communications (WebRTC) media services via WebRTC-enabled media servers, and related methods, systems, and computer-readable media | John H. Yoakum | 2020-03-03 |
| 10582050 | Personalized wait treatment during interaction with contact centers | Pushkar Yashavant Deole | 2020-03-03 |