Issued Patents 2020
Showing 1–9 of 9 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10873538 | Automatic cloud capacity adjustment | Valentine C. Matula, George Erhart | 2020-12-22 |
| 10866585 | Command and control of a robot by a contact center with third-party monitoring | George Erhart, Valentine C. Matula | 2020-12-15 |
| 10810599 | Live assist | George Erhart, Valentine C. Matula | 2020-10-20 |
| 10785371 | Optimal resource and channel selection | Tony McCormack, John H. Yoakum | 2020-09-22 |
| 10706235 | System and method for generating a rich persistent conversation history using a communication protocol | Venkatesh Krishnaswamy, Ajita John, Kundan Singh, Shalini Yajnik, Ramanujan Kashi | 2020-07-07 |
| 10656782 | Three-dimensional generalized space | Doree Duncan Seligmann, Ajita John, Michael J. Sammon | 2020-05-19 |
| 10621539 | Contact center delivery in-building homing service | Valentine C. Matula, George Erhart | 2020-04-14 |
| 10621218 | Systems and methods for compiling and dynamically updating a collection of frequently asked questions | Reinhard Klemm, Valentine C. Matula | 2020-04-14 |
| 10599765 | Semantic translation model training | George Erhart, Lee Becker, Valentine C. Matula | 2020-03-24 |