Issued Patents 2020
Showing 1–16 of 16 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10873664 | Techniques for benchmarking pairing strategies in a contact center system | — | 2020-12-22 |
| 10863030 | Techniques for benchmarking pairing strategies in a contact center system | — | 2020-12-08 |
| 10863029 | Techniques for benchmarking pairing strategies in a contact center system | — | 2020-12-08 |
| 10863028 | Techniques for benchmarking pairing strategies in a contact center system | — | 2020-12-08 |
| 10863026 | Techniques for workforce management in a contact center system | — | 2020-12-08 |
| 10834259 | Techniques for benchmarking performance in a contact center system | — | 2020-11-10 |
| 10791223 | Techniques for benchmarking pairing strategies in a contact center system | — | 2020-09-29 |
| 10757264 | Matching using agent/caller sensitivity to performance | Ittai Kan, Akbar A. Merchant | 2020-08-25 |
| 10757260 | Techniques for estimating expected performance in a task assignment system | Ittai Kan, Vikash Khatri | 2020-08-25 |
| 10750023 | Techniques for hybrid behavioral pairing in a contact center system | Vikash Khatri | 2020-08-18 |
| 10750024 | Techniques for behavioral pairing model evaluation in a contact center system | — | 2020-08-18 |
| 10721357 | Techniques for behavioral pairing in a contact center system | — | 2020-07-21 |
| 10708431 | Techniques for hybrid behavioral pairing in a contact center system | Vikash Khatri | 2020-07-07 |
| 10708430 | Techniques for benchmarking pairing strategies in a contact center system | — | 2020-07-07 |
| 10666805 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | S. James P. Spottiswoode | 2020-05-26 |
| 10623565 | Techniques for behavioral pairing in a contact center system | — | 2020-04-14 |