Issued Patents 2020
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10834263 | Techniques for behavioral pairing in a contact center system | Michael Richard Klugerman, Blake Jay Riley | 2020-11-10 |
| 10757260 | Techniques for estimating expected performance in a task assignment system | Zia Chishti, Vikash Khatri | 2020-08-25 |
| 10757262 | Techniques for decisioning behavioral pairing in a task assignment system | Caroline O'Brien, Julian Lopez-Portillo, Karl Garbacik | 2020-08-25 |
| 10757264 | Matching using agent/caller sensitivity to performance | Zia Chishti, Akbar A. Merchant | 2020-08-25 |
| 10659613 | Techniques for behavioral pairing in a contact center system | Michael Richard Klugerman, Blake Jay Riley | 2020-05-19 |