Issued Patents 2019
Showing 1–7 of 7 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10447859 | System and method for exposing customer availability to contact center agents | Herbert Willi Artur Ristock, Vladimir Mezhibovsky | 2019-10-15 |
| 10440182 | Management of transaction routing to enterprise agents | Sergey Fedorov, Nikolay Anisimov, Herbert Willi Artur Ristock, Vladimir Mezhibovsky, Vadim Dymshyts | 2019-10-08 |
| 10419614 | System and method for predictive routing based on a customer journey patience | Hardik Modi, Herbert Willi Artur Ristock, Conor McGann, Jeffery Karas, Graeme Provan | 2019-09-17 |
| 10373171 | System and method for making engagement offers based on observed navigation path | Andriy Ryabchun, Herbert Willi Artur Ristock, Bharath Aravamudhan, Conor McGann, Anand Pai Krishnanand Nitin +5 more | 2019-08-06 |
| 10291781 | Best match interaction set routing | Vladimir Mezhibovsky, Vitaliy Teryoshin, Herbert Willi Artur Ristock | 2019-05-14 |
| 10289982 | Context aware interaction | Vladimir Mezhibovsky, Herbert Willi Artur Ristock | 2019-05-14 |
| 10171669 | System and method for routing interactions for a contact center based on intelligent and dynamic routing considerations | Herbert Willi Artur Ristock, David H. Anderson, Todd Hollenberg, Bradley Krug, Charlotte Toerck | 2019-01-01 |