Issued Patents 2019
Showing 1–24 of 24 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10497003 | System and method for managing customer interactions | Juergen Tolksdorf, Christopher Connolly, Charlotte Toerck, Merijn te Booij, Robert Kassel +1 more | 2019-12-03 |
| 10484539 | System and method for managing interaction flow for contact centers | Praphul Kumar, Leonid Vymenets, Vyacheslav Zhakov | 2019-11-19 |
| 10469664 | System and method for managing multi-channel engagements | Vincent Pirat, Clement Choel, Christian Jacolot, Vasudev Ramanujaiaha, Christopher Connolly | 2019-11-05 |
| 10447859 | System and method for exposing customer availability to contact center agents | Vladimir Mezhibovsky, Nikolay Korolev | 2019-10-15 |
| 10440185 | System and method for contact center shared economy | Merijn te Booij, Vladimir Mezhibovsky, David H. Anderson, Yevgeniy Petrovykh | 2019-10-08 |
| 10440182 | Management of transaction routing to enterprise agents | Sergey Fedorov, Nikolay Anisimov, Vladimir Mezhibovsky, Nikolay Korolev, Vadim Dymshyts | 2019-10-08 |
| 10432794 | System and method for distributed dynamic resource commitment | Kevin McGraw, Derrick Gunter, Taras Mytropan, David Albert | 2019-10-01 |
| 10419614 | System and method for predictive routing based on a customer journey patience | Hardik Modi, Nikolay Korolev, Conor McGann, Jeffery Karas, Graeme Provan | 2019-09-17 |
| 10382475 | System and method for preventing attacks in communications | Benjamin Friend, Marat Irner, Christopher Connolly, Leonid Vymenets, Colin Leonard +2 more | 2019-08-13 |
| 10373171 | System and method for making engagement offers based on observed navigation path | Andriy Ryabchun, Nikolay Korolev, Bharath Aravamudhan, Conor McGann, Anand Pai Krishnanand Nitin +5 more | 2019-08-06 |
| 10356103 | Authentication system and method based on authentication annotations | Yevgeniy Petrovykh, Gisele Verrier, Linda Garcia | 2019-07-16 |
| 10348899 | Interaction request processing according to client pre-configured schedule | Yevgeniy Petrovykh, Vidas Placiakis, Alex Petrov | 2019-07-09 |
| 10346635 | System and method for data management and task routing based on data tagging | Praphul Kumar, Rajesh Ramchander, Romiben Patel | 2019-07-09 |
| 10298766 | Workload distribution with resource awareness | Bob Pigott, Adam Rosen | 2019-05-21 |
| 10291781 | Best match interaction set routing | Vladimir Mezhibovsky, Nikolay Korolev, Vitaliy Teryoshin | 2019-05-14 |
| 10289982 | Context aware interaction | Vladimir Mezhibovsky, Nikolay Korolev | 2019-05-14 |
| 10289817 | Trust conferencing apparatus and methods in digital communication | Brian Galvin, S. Michael Perlmutter, Andriy Ryabchun | 2019-05-14 |
| 10277744 | System and method for performance-based routing of interactions in a contact center | Yochai Konig | 2019-04-30 |
| 10264123 | System for facilitating loosely configured service worker groups in a dynamic call center environment | Petr Makagon, Dan Kikinis | 2019-04-16 |
| 10250753 | Customer-centric network-based conferencing | Vyacheslav Zhakov, Yevgeniy Petrovykh | 2019-04-02 |
| 10222933 | System and method for managing multiple interactions | Praphul Kumar, Ashish Thakkar, Leonid Vymenets | 2019-03-05 |
| 10171669 | System and method for routing interactions for a contact center based on intelligent and dynamic routing considerations | Nikolay Korolev, David H. Anderson, Todd Hollenberg, Bradley Krug, Charlotte Toerck | 2019-01-01 |
| 10171672 | System and method for dynamic call diversion | Cliff Bell, Daniel Stoops, Sergey Fedorov, David Beilis, Adrian Lee-Kwen | 2019-01-01 |
| 10171659 | Customer portal of an intelligent automated agent for a contact center | Akbar Riahi | 2019-01-01 |